Return & Exchange

For Delivery inside Dhaka

*EXCHANGE/RETURN policy for Cash-On-Delivery service:

Our exchange/return service is only applicable in front of the courier person when he reaches to our clients with the delivery package. Please check everything in front of the courier person and then make the payment. If you have any issues just call us in our official number instantly, we shall assist you. Or, you can simply return the product by giving the delivery charge. Please remember, once the payment is done we shall not be able to return or refund. But you can exchange.

After leaving the courier person customers can simply visit our Store with the unused product within 7 working days for exchange issue.

*EXCHANGE/RETURN/REFUND policy if anyone makes the payment in ADVANCE:

Please check everything in front of the courier person during the delivery time. If you have any issues just call us in our official number instantly, we shall assist you. You can exchange or return by contacting with our executive instantly. If you do not want to purchase you can also ask for a refund through a phone call, email or through our social media platforms & website.

After leaving the courier person we’re unable to provide the REFUND option but customers can simply visit our Store with the unused product within 7 working days for exchange issue.

For Delivery outside Dhaka

We do not have any RETURN/REFUND policy for outside Dhaka at this moment. But we do have the Exchange policy. After receiving the product, unfortunately if the product doesn't seem perfect then customers can exchange with another item. Just he/she has to send back the unused product by his/her cost with proper packaging to 'ARFIN' store address within 3 working days. After getting it back in-hand with proper condition, ARFIN executives will immediately send the expected product on that day to customers address again.

ARFIN Store Address: Plot 158, Block E, Kemal Ataturk Avenue, Taneem Square (1st Floor), Banani, Dhaka: 1213

*If you have any issues just call us in our official number instantly, we shall assist you. You can discuss about any matter by contacting with our executive through a phone call, email or through our social media platforms & website.

Call us for your queries: +8801777010116 (11am to 10pm)

Or, Reach us through our social media platforms: Facebook/Instagram